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Services And Solutions

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“Reformpack Machine offers a wide range of services to provide our customers with a single source for all of their packaging requirements.

Installation & Commissioning

Whether a new installation for packaging line in Turkey or a packaging line in Europe, you can rely on Reform’s competence just about anywhere.

Your time is important for us. Therefore Reform’s objective is to eliminate the downtime as little as possible and to ensure a smooth start-up of your new packaging line. Reformpack follows a conventional process for machine set up and commissioning. It provides you with examined and installed machines with lowest disruption and interference for your operations and a quick set up stage for your new machine.

Reform’s stays in touch with you in the first few months after installation to find out and assist you about possible equipment, training or operating issues.

On request, we can support you during and after the installation with validation support, in-depth training of your operators, supervisors and maintenance staff and support you for faster production or output.

Repair & Maintenance

Lower outcome and higher restoration time often are indicators of aging machines. But this does not have to be in the case. With appropriate precautionary servicing actions, your machine will maintain its best performance.

Reformpack can provide you different service alternatives like:

  • Regular examination to assess machine performance
  • Operational safety as well as your spares stock positioning.
  • Routine check-up according to a servicing plan.
  • Re-training of your staff for optimum output.
  • Get in touch with us to provide you a perfect servicing and maintenance plan.

If you need on-site assistance with your machine incase of breakdown or unexpected shut down, one phone to Reform is enough and one of our certified technician will promptly take care of the issue. You can always depend on our technical expertise.

Training & Service

After the sale of the machine, we remain committed to our customers. From training to maintenance, we preserve an continuous conversation with our clients and are available to help with any opertional needs or issues.

Only the right know-how allows you to draw out the maximum performance from your packaging machines. A trained operator can give you the desired output. Trained operators use their machines to their full potential, improving real time production output.
Reformpack offers training to operators to help them accomplish the best performance levels for your machines. Either on-site or at our premises, you always will get a mix of theoretical and practical on hand machine training.
Your advantages:

  • Improving the capabilities of your packaging machines
  • Improving Total machine Performance
  • Decrease of service and repair calls

Contact us for operator training and servicing plan tailored as per your requirement.

Warranty

All new Packaging machines manufactured and supplied by Reform packaging are warranted to be free from defects and problems in materials and craftsmanship for the time frame of 2 (two) years. The assurance period begins from the date the machine is delivered from our factory.

  • Machine base Frame: Lifetime
  • Reform Standard Components: 2 (two) years
  • Some constraints and limitations apply

We provide warranty of 24 (twenty four) months from the date of dispatch against manufacturing defects or default workmanship. Warranty does not cover any electric or electronic parts such as AC variable drive, motor, PLC, sensor, relay etc.

(This warranty does not apply to defects due, directly or indirectly, to misuse, abuse, negligence, accidents, unauthorized repairs, alterations, lack of maintenance, acts of nature, or items that would normally be consumed or require replacement due to normal wear. In no event shall Reform packaging be liable for death, personal or property injury, or damages arising from the use of its products.)

Spare Parts

Spares parts maintain the quality and value of your packaging equipment. Reform spare parts are of top quality, 100% examined and made as per specific requirements. This is applicable also to electrical, electronic and air-driven pneumatic as well as to other spare parts.

When you need alternative parts for your packaging machines, you anticipate top quality, quick turn-around, and the best value. Therefore we endeavor to provide you with original spares when you need it without you being required to purchase significant extra parts stock – for the newest machines as well as for your older machines.

We usually recommend you to keep mainly stock of consumable wear and tear parts and a small inventory of easy to exchange parts for immediate replacement.

Reform also offers repair & renovation for high costly parts.you can easily return your parts like sealing rollers, servo motors, servo controller etc… in order to offer you a complete repair of the components.

In order to preserve the safety and quality of your machine, avoid using parts provided by sub-industry whose quality and origin may not be appropriate instead of “original parts.” Although it might be thought that buying unoriginal parts is cost-efficient at the beginning, such parts might lead to irrecoverable risks and great expenses at later stages.

Customer Relations:

You can inform us about your problems either by filling a Communication Form on this website or contact us directly by telephone Our team is ready to serve you between 08:30 – 18:30 on every week day.